Shipping & Returns

We accept all major credit and debit cards, including Visa, MasterCard, Switch, Delta, Maestro and Solo via PayPal and our secure payment gateway provider Shopify, more details can be found at www.shopify.com/payments

We ship your purchase to the registered card address however on occasion can deliver to a family or work address but this may delay your delivery date as additional security checks are required. Proof of identity will be required to help avoid malicious use of your card and help to prevent cases of fraud.

Shipping worldwide is now available using Fedex, DHL Express or USPS priority mail. All shipments are Insured & Tracked delivery. Majority of orders are shipped from our Tualatin Oregon facility however on occasion some items may ship from our other locations in Torrance California and Warrington UK. 

Despite our best efforts to describe the pieces with our detailed photos, we realize that you may not love the piece in person. Hence, we have a 3-day return policy, which means you have 3 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@griffinore.com

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Return postage is at the buyers expense, furthermore the cost of the original shipping will be deducted from any successful return/refund claims. You can always contact us for any return question at sales@griffinore.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items including in instances of resizing requests).

Unfortunately, we cannot accept returns on sale items or gift cards.

Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item or request an exchange for another product, the different in pricing will be calculate and either refunded or due to the merchant prior to the items under exchange being fulfilled & shipped.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.